Our Commitment to You
Our Pledge
100% Satisfaction. Guaranteed for Life.
The Ferguson Promise
100% Satisfaction Pledge
We promise to meet or exceed the expectations of our string instrument customers with every purchase. Every instrument we sell is guaranteed for life, and we consider each transaction the beginning of a lifelong partnership and friendship with string players and their families.
This promise is not a warranty line in fine print. It is the way we work — from the moment you walk through our door to the day your child trades up to their next instrument.
It costs nothing extra and there is nothing to register. It applies to every instrument that leaves this shop, from a child's first violin to a fine instrument chosen after a long afternoon of playing.
What We Promise
The Three Pillars of Our Pledge
Lifetime Guarantee
Every instrument we sell is guaranteed for life. We stand behind the quality and craftsmanship of every piece that leaves our shop. If something goes wrong with an instrument we sold you, it comes back to us, however many years later that turns out to be.
Full Trade-In Value
All instruments purchased from Ferguson Violins are eligible for a trade-in value equal to the original purchase price, as long as the condition is maintained. A family moving a child up through sizes is not spending the same money twice, and a student stepping up a grade begins from what they already have.
Lifelong Partnership
Every sale is the beginning of a lasting relationship — with string players, their families, and the generations that follow. We have set up instruments for players who first came in as beginners and now bring their own children through the same door.
"We consider each transaction the beginning of a lifelong partnership and friendship with string players and their families. This is the core principle behind our lifetime repair warranty."
— Ferguson Violins
Backed by Our Warranty
The Foundation of Our Lifetime Repair Warranty
Our pledge of a lifelong partnership is not a standalone promise — it is the foundation on which our lifetime repair warranty is built. When you purchase from Ferguson Violins, you gain a team devoted to keeping your instrument playing at its best for as long as you own it.
In practice that means bringing the instrument back whenever it needs attention, whether that is a seasonal adjustment, a repair, or a fresh setup after a growth spurt, and having it looked after by the people who prepared it in the first place.
Begin a Lifelong Partnership
Visit our Rexburg shop, or reach out to discuss your instrument, your goals, or your next trade-in. We are at 351 E. 2nd N., and you are welcome to come and play before deciding anything.